Zym gives you the power to customise every step of your customer journey. The best place to get started is the Settings section!
The following instructional guide will give an overview of the Settings section of the Journeys area.
Click on the Journeys widget of your dashboard. Click on the Settings tab.
The purpose of this functionality is to allow you customise your email send address within your journeys.
Whitelabel email DNS records from the settings area need to be added to your domain to allow the platform to send emails from your company's email domain anonymously i.e. so we can send emails from xxxx@examplecompany.com without flagging this as sent via the Platform Mail.
Set Up
Click on the “Manage Whitelabel Settings” button.
Then enter the username of your whitelabel email (this is what you want to name it), and
enter the domain you want to send emails from.
- Click ‘Create Whitelabel’.
Once your whitelabel has been created, another widget will appear. Click on the ‘View DNS
Records’ button.
- Installation by A Web Developer
You will need to install the DNS records to complete the process. You can email them to
your web developer for them to do this process for you. Simply enter their email address and
an automated email will be sent from the platform to them with a link to upload the records.
- Installation by You
You can also add the DNS records yourself in house.
Click on “Install Myself” to source the DNS records.
Once the records have been added, go in and click on ‘Verify’ (in the top right) to check if they have successfully uploaded.
Once the records have been added, go in and click on ‘Verify’ (in the top right) to check if they have successfully uploaded.
- IP Warm Up Schedule
This Warm Up Schedule advises you on the number of email sends on your first journeyfrom the platform. We advise that your first email send from the Zym platform is sent outgradually as a drop campaign to warm up and protect your domian reputation and improve email deliverability results in future.
Not completing this step may cause your future emails to be blacklisted and go to spam, or bounce completely. This is irreversible, so it is definitely worth completing this step.
The diagram above outlines the recommended number of sends per day until your campaign is launched to the desired number of contacts.
Still have questions? You can always book a one to one session with one of our Zym Support Heroes!